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Frequently Asked Questions
Orders
How can I cancel my order?
You may request a cancellation within 24 hours of receiving your order confirmation. After this period, your order moves into processing and can no longer be canceled. To cancel, please contact us via live chat on our website. If your request is successful, we will send a confirmation email.
Can I modify my order or shipping address?
Changes to your order are only possible within 24 hours of receiving your confirmation email. After that, modifications cannot be made. Within the 24-hour window, we can assist with:
- Updating the shipping or billing address
- Changing the email associated with your order
- Adjusting the item color (if the alternate color is available at the same price)
What is your cancellation policy?
Orders can be canceled within 24 hours of receiving confirmation. After that, they move into processing and cannot be canceled. To cancel, please reach out via our live chat. If approved, you will receive an email confirmation.
What should I do if I receive the wrong item?
We sincerely apologize for any mix-up! Please contact our support team immediately with clear images of the item received, and we will resolve the issue promptly by sending you the correct product.
What if my order arrives damaged?
We take quality seriously and want you to be satisfied with your purchase. If your item arrives damaged, please contact us immediately with photos or videos of the issue. Our team will assist you in resolving the matter as quickly as possible.
How do I apply a promo or discount code?
To use a discount code:
- Proceed to checkout.
- Enter the code in the ‘Discount Code’ field.
- Click ‘Apply’ to see the updated total before completing your order.
Only one discount code can be used per order. If you experience issues applying your code, try clearing your browser cache or switching devices.
Shipping & Returns
How much does shipping cost?
We offer free worldwide shipping on all orders.
Do you ship internationally?
Yes! We proudly ship to numerous countries worldwide. If your country is not listed at checkout, please contact us for assistance.
United States of America, Albania, Algeria, Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, French Polynesia, Georgia, Germany, Gibraltar, Greece, Greenland, Guatemala, Guernsey, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lithuania, Luxembourg, Macao SAR, Malaysia, Malta, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Netherlands, New Zealand, Nicaragua, Nigeria, North Macedonia, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Venezuela, Vietnam, Zambia, and Zimbabwe.
If your country isn’t listed above, please contact us for assistance. We’re continually expanding our shipping destinations and are happy to help whenever possible.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking link. You can also track your order using our website’s tracking tool. Please note that updates may take some time to reflect.
How long does delivery take?
Orders are processed within 1-3 business days (Monday-Friday, excluding holidays). After shipping, delivery typically takes 4 to 12 business days, depending on your location. Some custom or specialty items may require additional processing time.
Do you offer exchanges?
We do not offer direct exchanges. If you need a different color, size, or variant, please place a new order and return the original item.
How do I initiate a return?
We offer a 30-day return policy. To qualify, items must be unused, in original packaging, and in the same condition as received. Customers are responsible for return shipping and must use a trackable shipping service.
To start a return, please contact us first—returns sent without prior approval will not be accepted.
For any further questions, feel free to reach out via our contact page or live chat support!